SWISSTAINABLE

1.1. CYou in Switzerland GmbH (Ltd.), hereinafter referred to as CYou, is the organizer of travel experiences for you. These general terms and conditions govern the relationship between you and CYou when you enter into a direct contract with CYou, explicitly referencing these conditions as part of the agreement. Otherwise, your exclusive contractual partner is your booking office. 1.2. When travel arrangements or specific services are facilitated through your booking office from other tour operators or service providers, their respective contractual and travel conditions will apply. Additionally, CYou's insurance coverage does not extend to these external services. The general contractual and travel conditions stipulated by the responsible airlines and train companies are applicable to all flight and train tickets brokered by CYou. In such cases, CYou is not a party to the contract, and therefore, the present general contract and travel conditions cannot be invoked. 1.3. Travel agencies may only consider special requests if expressly designated as non-binding. It is important to note that our services commence upon arrival in Switzerland, as outlined in the respective travel itinerary. Therefore, you are responsible for ensuring your presence at the departure location at the specified time in the travel program. 1.4. If you wish to modify the names of travel participants or the travel date after the contract's conclusion, a fee of CHF 60 per person, with a maximum of CHF 120 per order, will be charged. For cancellations/rebookings, the cancellation policy according to Article 5 shall apply. 1.5. Passport and Visa Various entry regulations are applicable for visitors to Switzerland, with distinctions between citizens of EU and EFTA countries and those from other nations. The State Secretariat for Migration is the relevant authority in Switzerland. Information regarding entry requirements, the short-stay calculator, visa obligations, etc., can be found on the State Secretariat for Migration (SEM) website. 1.6. Vaccination Entry into Switzerland does not mandate specific vaccinations. However, a vaccination against tick-borne encephalitis (TBE), transmitted by ticks, is recommended if potential exposure is anticipated in designated infection areas, such as during hiking holidays.

2.1. Pricing on the Website The prices for our travel arrangements can be accessed on www.cyou.ch. Package rates for our offerings are quoted in Swiss Francs per person, based on double room accommodation in a 3-star hotel or higher, unless explicitly specified as a camping trip. These prices are construed as cash payment prices, and an additional fee may be applicable for credit card payments. 2.2. Consultations and Reservations Please be aware that, in addition to the prices displayed on our website, your booking office may collect fees for reservations and processing. 2.3. Payment Terms Payments for travel arrangements are to be made according to the following schedule before the commencement of the trip: 2.3.1. Direct Bookings with CYou: A deposit of 20% of the package price upon reservation, or at the latest, after receiving confirmation from us. The remaining payment must be received at least 30 days before departure. If the planned trip commences in less than 30 days, the full payment is due immediately upon receipt of the booking confirmation. 2.3.2. Bookings Referred by Zicasso: CYou is affiliated with Zicasso (https://www.zicasso.com/). A non-refundable deposit of 20% of the package price is required upon reservation, or at the latest, after confirmation is received from us. The remaining payment must be received at least 30 days before departure. If the planned trip starts in less than 30 days, the full payment is due immediately upon receiving the booking confirmation. 2.4. Reservation Changes by CYou CYou explicitly reserves the right to modify information, service descriptions, and prices on our website and promotional materials. In such instances, your booking agent will inform you before finalizing the contract. Examples of scenarios leading to potential price adjustments include: Tariff alterations by transportation companies (e.g., fuel surcharges) Introduction or escalation of fees and taxes (e.g., departure taxes or national park fees) State-mandated price increases (e.g., VAT) Fluctuations in exchange rates. If the price increase exceeds 10% of the originally booked price, you have the right to withdraw from the contract free of charge within 5 days of receiving our notification, with a full refund of your payment.

3.1. In the event that the trip deviates from the description on the CYou website or the order confirmation, or if you are dissatisfied for any other reason, you have the right and responsibility to seek immediate and complimentary assistance from your tour guide. Should rectification not be feasible, you must request written confirmation from your guide. 3.2. If CYou or the designated tour guide fails to provide a suitable resolution within 48 hours at the latest, you have the option to take corrective measures independently. The expenses incurred will be reimbursed by CYou, limited to the originally contracted services and upon presentation of the corresponding receipts. If the issues are of such severity that continuing the trip is deemed unreasonable, you must obtain confirmation from your tour guide. The CYou tour guide is obligated to document the circumstances and your grievances in writing. 3.3. Any complaints, along with the written records from the tour guide, must be submitted to CYou in writing within 30 days of your return.

4.1. Refund of Unperformed Services and Additional Expenses CYou will reimburse you for the value of agreed but not performed services or any additional expenses incurred if CYou or the tour guide is unable to provide an equivalent replacement service on the spot. The refund amount is capped at a maximum of twice the price you paid for the travel arrangement. No liability is assumed for program changes resulting from flight delays or strikes. Specifically, CYou is not accountable for alterations to the travel program arising from force majeure, official and legal measures, or delays by third parties for which CYou is not responsible. 4.2. Personal Injury, Accidents, and Illnesses CYou is liable for personal injury caused by culpable non-fulfillment or improper fulfillment of the travel arrangement by CYou or a company commissioned by CYou, provided that you assign your damage claims to CYou. In cases of liability related to air transport or other transportation providers (railway, ship, bus companies, etc.), compensation claims are limited to amounts stipulated by applicable international agreements or national laws. 4.3. Theft and Property Damage Liability CYou is responsible for damages resulting from theft and property damage, culpably caused by CYou or a company commissioned by CYou, unless you receive compensation from another source, such as your insurance company, and you assign your claims against the responsible parties to CYou. The refund amount is limited to twice the price you paid for the travel arrangement. In cases of liability connected with air transport or other transportation providers, compensation claims are restricted to sums specified in applicable international agreements or national laws. 4.4. Special Events or Excursions Local booking of special events or excursions outside the travel program is possible. It is acknowledged that some events may involve risks due to local conditions or physical demands not met by everyone. CYou cannot be held liable for bookings of local excursions not made through CYou or the travel agency. 4.5. Insurance We strongly recommend obtaining travel insurance (covering return travel expenses, luggage, accident, etc.) to mitigate travel risks if you do not already have sufficient insurance coverage.

5.1. Cancellation Initiated by You Up to the commencement of the cancellation period, a general processing fee of CHF 60.– per person applies for cancellations or modifications (such as name changes, alterations to travel dates, or changes in accommodation), not exceeding CHF 120.– per order. For tailor-made trips specially curated for you, this amount is doubled due to the substantial additional effort involved. Following the commencement of the cancellation period, conditions outlined in paragraph 5.2. come into effect. 5.2. In the event of a necessary cancellation, you are required to promptly notify CYou in writing. The cancellation becomes effective upon CYou's receipt of your written notice. The cancellation fee is determined according to the following formula, based on the number of days before the trip start: 55 to 30 days: 30% of the trip price 29 to 15 days: 50% of the trip price 14 to 8 days: 80% of the trip price 7 to 0 days: 100% of the trip price For clients referred by Zicasso, the 20% deposit is non-refundable at the time of confirmation. No refund is applicable for late arrivals, early departures, or any unused services/activities included in the price. Nevertheless, CYou will make every effort to secure a refund for missed activities, excluding minor activities or situations where a refund would violate legal or official regulations. All activities are undertaken at your own risk, and CYou is responsible for executing agreed-upon services within safety limits. In urgent cases, such as your illness, accident, or the serious illness or death of a close person, CYou will assist in organizing an early return journey. 5.2.1. Deviating Cancellation Costs Details regarding deviating cancellation costs can be found in the respective program announcement or on the order confirmation. 5.3. Substitute Person If you are unable to embark on the booked trip, you have the option to propose a substitute willing to assume the trip under the same conditions. CYou will only charge the processing fee in this case. The entry of a replacement person is subject to consultation with your travel agency, considering organizational factors such as the visa acquisition period. The replacement person must meet specific travel requirements, with no legal or regulatory impediments to their participation. Upon the arrival of a replacement person, you remain personally liable to CYou, in addition to the replacement person, for the payment of the travel arrangement and any associated fees.

7.1. Cancellations for reasons for which you are accountable CYou is entitled to cancel a trip if you give legitimate cause through your actions or omissions. In this case, CYou will refund the travel price already paid - further claims are excluded. Cancellation costs and further claims for damages remain reserved. 7.2. Not enough participants For some trips we offer, there is a minimum number of participants, which can vary. If there are too few participants in a trip or if there are special circumstances that force CYou to change the services offered on the website or the offer before departure, CYou can cancel the trip at least 22 days before the scheduled start of the trip. In this case, we strive to offer you an equivalent replacement program. If you waive the replacement program, we will reimburse you for all payments that have already been made, plus a handling fee of CHF 60 per person booked, up to a maximum of CHF 120 per order. Further claims for compensation are excluded. 7.3. Force majeure and strikes If a trip cannot be started from CYou's point of view or must be stopped prematurely due to force majeure (e.g. natural disasters, political unrest), official or legal measures, or due to strikes, CYou is authorized to subtract from the reimbursement of your payment the amount of proven expenses already done by CYou. Further claims for compensation are excluded.

Claims for damages against CYou for whatever reason expire within one year. The limitation period begins on the day following the end of the booked travel arrangement.

As part of the booking procedure, we are required to gather certain personal data from you, which is essential for the completion of the booking with our partners. We will only disclose the necessary information required for the booking process. Your data will not be shared with any external third-party organization beyond the scope of the booking process. We adhere to Swiss legislation to ensure the confidentiality and appropriate handling of your personal information.

The legal framework exclusively governing the relationship between you and CYou is Swiss law. In the event of legal proceedings against CYou, the designated venue for jurisdiction is Schaffhausen.